Refunds & Returns

Urban Adult Account holders can return any unopened, unused or unworn product with its packaging or tags intact to us within 30 days of receiving it for a full refund or exchange.

It is easy to return a product to us. Contact us then follow the instructions you’ll receive by email.

Don’t have a Urban Adult Account? Create one here. It’s quick and easy.

When you create a Urban Adult account, you qualify for our awesome 1-year product guarantee. If anything goes wrong with your product, we’ll replace it for up to a year after purchase.