Frequently Asked Questions

How do I know Urban Adult is a secure shopping site?

On all pages, you can see a security certificate – it’s on top the right hand side of this page, in the address bar. You can click the padlock icon and it will tell you that this site is secure. This security is enabled on all pages of our website.

When you place an order, your details are scrambled (or encrypted) before they are sent over the internet.

Do I have to have cookies enabled to shop at Urban Adult?

We recommend that you have cookies enabled in your web browser when you shop at Urban Adult. We use cookies to keep track of your current shopping session and to personalize your experience and so that you may retrieve your shopping basket at any time – if you do not accept cookies you may not be able to buy from the Urban Adult website.

When will my order arrive?

Orders are packaged and shipped within 5 working days. Depending where you are in the world deliveries will take no longer than 14 days. In the rare occasion that a package has not arrived within 21 days please contact us.

Will my delivery be packaged discreetly?

Yes. We use plain brown padded Jiffy bags and plain boxes. The sender’s address on the parcel is not Urban Adult so there is no way anyone can identify us as the sender of the parcel, much less what might be inside.

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Can I return my purchase if I'm not satisfied with it?

You can return any unopened, unused or defective products to us using our freepost address up to 30 days after you bought it. We also offer a 1 year product guarantee on many products.

Why don't you send free batteries with every order?

Sex toys are high-drain electrical appliances that require good quality batteries. Cheaper non-alkaline batteries, such as those supplied free by other websites, do not provide enough power and have a very short lifespan. There is also a danger that non-alkaline batteries might leak when put under strain.